Customer Service Center
What is Self Lipomassage? It is a slimming technique that reactivates lipolysis (removal of fat) by mechanically stimulating the skin to erase localized fat and imperfections. Self Lipo- massage stems from Endermologie®, but it is targeted to specific areas of the body for faster and better results.
What is Endermologie? LPG’s Endermologie®, the Science of Cellular Stimulation, has been conclusively proven in more than 85 clinical studies. This process acts on skin aging and fat storage in a natural, physiological manner. Endermologie® reactivates dormant cells by mechanically stimulating the skin. Mechano-stimulation is a painless and non-invasive method of attaining natural and responsible beauty.
Does the Wellbox do Endermologie? The Wellbox® does Self Lipomassage and Self Liftmassage, both techniques deriving from Endermologie®, but designed to better target different areas of the body for faster, preferable results.
What is Self Liftmassage? Self Liftmassage is a technique to mechano-stimulate skin and boost fibroblasts’ activity, —the cells responsible for the production of collagen and elas- tin—, resulting in a firmer and smoother face. It works on the face, neck, and décolleté.
What is the SkinCare line? LPG SkinCare is the leading cosmetic line directly inspired by Endermologie®. We recommend its use along with your Wellbox® treatments for faster, optimal results.
Where can I purchase SkinCare products? You can order LPG SkinCare products directly on our website, or you can call us at 1-888-WELLBOX.
Can I return a LPG SkinCare product? We will not accept returns if: (a) item packaging has been opened or (b) item was part of a special.
Shipment and Order Tracking
We do not ship internationally. We only sell to addresses within the United States. Please see our Shipping Delivery Schedule & Rates. All orders are shipped through FedEx and require a signature at delivery.
All orders placed before 4:00 pm EST will be shipped the same business day. All orders placed after 4:00 pm EST will be shipped the following business day. For example, ground orders placed on Friday will ship on Friday. A Next Day order placed at 4:01PM EST on Monday will ship on Tuesday and be delivered on Wednesday. All orders ship from our warehouse in Florida. Delivery times vary from 1-8 business days (Monday – Friday) after your order leaves our warehouse. Saturday, Sunday and Federal Holidays are not included as delivery or transit days. You will receive an email with your tracking number as soon as your order leaves our warehouse. If you have not received your shipping confirmation email please check your SPAM folder.
Return and Replacement
We're not happy unless you're happy! We happily guarantee your satisfaction with our 30 day return policy which includes a 15% re-stocking fee. If for any reason you are not happy with your purchase-just return it in new condition for a refund. In order to process the return, you must contact us at 1-888-WELLBOX within 30 days of receiving your order.
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Placing an Order and Payment Methods
Shopping online at YourWellbox.com is simple! If for any reason you have a question you can email us 24/7 or call 1-888-Wellbox between 9:00 am EST and 5:00 pm EST Monday through Friday. Can’t pay the full price of a Wellbox at once? We offer the 3X Same as Cash Payment Plan option for your convenience. Make sure to read the full Terms and Conditions listed under the Payment Plan tab on our navigation bar.
We accept Visa, MasterCard, Discover and American Express, and are currently unable to accept checks, PayPal or money orders.
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